Describe an occasion that you received a good service from a company or shop
You should say:
- What the service was
- When and where you received the service
- Whom you were together with
- And explain why you think it was a good service
QUESTIONS FOR PART 3
Have you recommended this place to others?
Actually. I have advised a great many of my friends to use the service. Indeed, they have listened to my recommendations and had a crack at it, and the service did really live up to their expectations. I think that the company will make a killing with so many people using their services.
Do more expensive shops provide better service?
I have to agree with this, when you buy something that costs an arm and a leg, it means the price of the product has included he superb service hut you receive in, the store. For example, most luxurious Items are on display at some world-renowned brand stored and once you step into the store. It looks like you are being in a palace, and the chances are that he staff are polite and a good listener to provide you with details of the products.
Do you often buy things at big shops or small shops?
From my personal taste, I’d rather go for big shopping centers rather than smaller ones. The most compelling reason for this is that there is an array of goods and items for me to choose fruit, all being on displayed at the same premise. All this means that I won’t have to run to different stores just to buy something else, as everything is just right there for me to choose from
If customers feel difficult in the shops, who will they ask?
Not surprisingly, there’s always someone for you to make enquiries 11I ease you want for more information on a particular item. The shop assistant would just be pleased to show you around, explain the features and functions v>f something. for you. A prime example is when I went to purchase a smartphone, I met a nice shop assistant who instructed me in detail about different brands, and I ended up picking the most suitable one.
What kinds of businesses are popular in this city?
In my city, people prefer top open beauty saloons or small coffee shops. I can put it down to the fact that most girls or women would try their best to look gorgeous in others’ eyes and spending money to beautify themselves is considered as a must for them. Or in a similar situation, the youths tend to hang out with their buddies for some casual/idle chit-chat, which means many cafes are doing well recently. Ah, not less popular are some small restaurants that can only accommodate to more than ten people. It can be understandable that many would call on these places for a snack or drink when they have time or feel hungry.
What would you do if you receive a bad service?
There can be a number of courses of actions I can consider when an item I bought fails to live up to my expectation. The first thing I would do in this case is to note down the address of the store owner and go directly there to ask him. This is simple because the sellers must have the responsibility if they provide products that don’t meet the standards and fix them if there are any technical problems. Another thing I would take into account is that I would go to some local authorities and claim my rights the seller refuses to repair the item; change another one or give a refund.
What jobs require staff to get in touch with many people?
To the best of my knowledge! any job that involves handling people’ enquiries and complaints means that staff are supposed to have regular contact with a whole lot of people. Take customer service staff as a prime example, they always need to call their customers to ask whether they feel satisfied with certain products or staffs attitude after using a service or purchasing a product. Another case is teachers, whose job requires sorting out students’ questions, and explaining the answers to them.
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